search query: @author Davis, T. R. V. / total: 13
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| Author: | Davis, T. R. V. |
| Title: | Managing knowledge work support functions (Stabsabteilung; Betriebliche Produktivität) |
| Journal: | Journal of General Management
1996 : AUTUMN, VOL. 22:1, p. 68-86 |
| Index terms: | |
| Freeterms: | MANAGEMENT, KOSTENKONTROLLE |
| Language: | eng |
| Abstract: | Business process reengineering is most helpful for improving the performance of recurring business procedures and activities. It is much less valuable for improving the performance of non-routine , knowledge work. This article examines common problems in controlling the performance of support service work, reviews the weakness of traditional methods of managing these functions, and proposes an integrated approach to managing the performance of knowledge work departments. |
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