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| Author: | Pilling, M. |
| Title: | In-flight and ground services. Special report |
| Journal: | Airline Business
2001 : JAN, VOL. 17:1, p. 44-57 |
| Index terms: | Airlines Air transport Aircraft industry Travel Consumer satisfaction Passenger transport Alliances |
| Language: | eng |
| Abstract: | This special report examines the growing trend towards providing personalised service in the increasingly sophisticated cabin environment. Innovations are gathering pace inhandling and in-flight catering, headed by new opportunities in e-commerce to cut cost and streamline logistics chains. The titles of article are: Flights of fancy; Food for thought; Empire building |
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