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| Author: | Pilling, M. Shifrin, C. Field, D. |
| Title: | In-flight and ground services. Special report |
| Journal: | Airline Business
2002 : JAN, VOL. 18:1, p. 37-49 |
| Index terms: | Airlines Aircraft industry Hotel and catering industry Information technology Business travel |
| Language: | eng |
| Abstract: | With cost reduction so important, carriers are becoming more open to outsourcing opportunities in all areas, from catering to ground handling to IT and call centres. Airlines are also assessing their plans for premium in-flight products as they battle for a shrinking business travel market. |
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