search query: @author Willcocks, L. / total: 13
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| Author: | Harrow, J. Willcocks, L. |
| Title: | Public services management : activities, initiatives and limits to learning. |
| Journal: | Journal of Management Studies
1990 : MAY, VOL. 27:3, p. 281-304 |
| Index terms: | MANAGEMENT PUBLIC SECTOR PRIVATE SECTOR INNOVATION MANAGEMENT BEHAVIOUR CONSUMERISM |
| Language: | eng |
| Abstract: | The manner in which experimental managerial initiatives in some public services have shifted into mandatory innovations is examined. Such innovations can be incompatible with the values of those managing in the public service, who frequently fail to recognize the advantages of late innovation, incrementalism and circumspection. In public services many managerial activities are the province of "non managerial" staff. The values of these de facto managers may be central to the progress of such innovations. Risk-taking as applied in a business context is inappropriate because public services managers must be concerned with the common weal, equity and accountability. |
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