search query: @indexterm training / total: 1335
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| Author: | Glaveli, N. Karassividou, E. |
| Title: | Exploring a possible route through which training affects organizational performance: the case of a Greek bank |
| Journal: | International journal of human resource management
2011 : AUG-SEP, VOL. 22:13-15 p. 2892-2923 |
| Index terms: | training employees financial performance branch banking banking Greece balanced scorecard organizational performance research |
| Language: | eng |
| Abstract: | This article aims to create a casual linkage value chain that shows the possible impact of training on organizational performance. Using a predictive design, data were collected from a sample of 30 branches of a Greek bank. The results supported a framework illuminating a value exchange process originated by training. The value for employees leads to higher levels of job satisfaction which increases employee loyalty, creating value for the organization. This value is reflected to customers and finally leading to improved profitability at the branch level. |
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