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| Author: | Vidgen, R. Sims, J. Powell, P. |
| Title: | Understanding e-mail overload |
| Journal: | Journal of communication management
2011 : VOL. 15:1, p. 84-98 |
| Index terms: | knowledge management electronic mail stress |
| Language: | eng |
| Abstract: | This paper aims to explore the impact of e-mail on individuals and organizations, providing a framework formulating e-mail management as a complex and multi-stranded issue. Using Lee's five central concepts for understanding hermeneutics, that is, autonomization, appropriation, distanciation, social construction, and enactment, and applying these to the problem of e-mail overload, it is contributed herein to the theoretical understanding of e-mail use in organizations, and developed a practitioner toolkit for implementing change in the use of e-mail. |
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