search query: @author Stalk, G. / total: 14
reference: 7 / 14
| Author: | Sirkin, H. Stalk, G. |
| Title: | Fix the process, not the problem (Arbeitsmotivation) |
| Journal: | Harvard Business Review
1990 : JUL-AUG, VOL. 13C - 68:4, p. 26-28, 30, 32-33 |
| Index terms: | |
| Freeterms: | ORGANISATIONSENTWICKLUNG, ARBEITSHUMANISIERUNG, KREATIVITÄTSTECHNIK |
| Language: | eng |
| Abstract: | The key to the success of the mill in this case-study is a multi-year learning process in which employees developed four sophisticated problem solving loops - fix-as-fail: solving problems after they occur, - prevention: keeping problems from occurring, - root causes: what is truly causing a problem, - anticipation: solving problems before they occur. Drawing on this experience, the authors illustrate the four loops and suggest ways managers can help this organizational learning process move ahead. |
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