search query: @author Walsham, G. / total: 14
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| Author: | Walsham, G. |
| Title: | What Can Knowledge Management Systems Deliver? |
| Journal: | Management Communication Quarterly
2002 : NOV, VOL. 16:2, p. 267-273 |
| Index terms: | KNOWLEDGE MANAGEMENT SYSTEMS ANALYSIS INFORMATION TECHNOLOGY COMMUNICATION |
| Language: | eng |
| Abstract: | Information and communication technologies (ICTs) and associated systems are increasingly powerful, pervasive, and globally spread. This suggests great opportunities for their use to support knowledge acquisition and sharing. However, many organizations find that leveraging knowledge through ICTs is hard to achieve (McDermott, 1999). The author argues that a key reason is that so- called knowledge management (KM) systems, based on ICTs, are often oversold with respect to their capabilities. Such systems can offer effective support for human knowledgeability, but only if the authors recognise what they can and cannot deliver. This article states that knowledge resides in human beings, not in computer systems, and communication is a complex process of human sense reading and sense giving. |
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