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Author:Ritchie, B. W. (et al.)
Title:Crisis communication and recovery for the tourism industry: lessons from the 2001 foot and mouth disease outbreak in the United Kingdom
Journal:Journal of Travel & Tourism Marketing
2003 : VOL. 15:2-3, p. 199-216
Index terms:Tourist industry
Tourism
Crises
Disasters
Disease
Communication
United Kingdom
Language:eng
Abstract:this paper defines crises and disasters before discussing the area of crisis communication management and crisis communication in the tourist industry. The paper applies the foot and mouth disease which occured in the United Kingdom to crisis communication theory at a national level and at local level.
SCIMA record nr: 253655
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