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Author: | Wright, C. |
Title: | Inside out ? Organizational membership, ambiguity and the ambivalent identity of the internal consultant |
Journal: | British Journal of Management
2009 : SEP, VOL. 20:3, p. 309-322 |
Index terms: | human resource management organizations industrial organization organizational structure organizational change organizational growth core competence interviewing international Australia |
Freeterms: | corporate reorganizations organizational ideology internal consultancy |
Language: | eng |
Abstract: | Changes in organizational (henceforth as: org-al.) structure, roles and technologies have led to an increasing appreciation of the complexities of org-al. membership. This paper explores how senior and middle managers in ambiguous roles make sense of their work identity and org-al. membership. Based on extensive interviews with human resource (HR) and org-al. development managers operating as 'internal consultants', it is argued that managers aim at developing a preferred identity balancing both org-ally distinctive and inclusive elements. Through analysis of the interview data, this study highlights the boundary dimensions around which managers in internal consulting roles develop such an ambivalent org-al. identification, the ways in which distinctive and inclusive aspects of identity are rationalized, and the constraints on the achievement of a preferred identity as an internal consultant. |
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