search query: @indexterm Arbitration / total: 141
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| Author: | McCabe, D. M. Lewin, D. |
| Title: | Employee voice: a human resource management perspective |
| Journal: | California Management Review
1992 : SPRING, VOL. 34:3, p.112-123 |
| Index terms: | EMPLOYEES EMPLOYEE COMMUNICATION MANAGEMENT PERSONNEL ARBITRATION |
| Language: | eng |
| Abstract: | Two dimensions of employee voice in nonunion businesses are considered from both a strategic and a tactical human resource management perspective. The first dimension involves the formal nonunion grievance procedure, including the ombudsman, mediation, arbitration, internal tribunals and peer review. The second dimension focuses on participative management, which takes such forms as total quality management programs. Like nonunion grievance procedures, participative management programs provide structured mechanisms for employees to share their information with management that is potentially valuable for decision-making purposes. |
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