search query: @indexterm OPERATIONAL RESEARCH / total: 1454
reference: 12 / 1454
| Author: | Kimes, S. E. |
| Title: | Restaurant revenue management: implementation at Chevys Arrowhead |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2004 : FEB, VOL. 45:1, p. 52-67 |
| Index terms: | Restaurants Catering industry Service quality Effectiveness Operational research |
| Language: | eng |
| Abstract: | A dinner house seeking to shift demand and to achieve greater facility utilization during busy times analyzed the factors that caused delays in the service process - and thus increased the guest queue. Although the restaurant was able to hasten the actual dining time, much of the slack was found in the processes that occured before and after the actual dining period. |
SCIMA