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Author: | Reinig, B. |
Title: | Affective reward and the adoption of group support systems: productivity is not always enough |
Journal: | Journal of Management Information Systems
1995 : -96 WINTER, VOL. 12:3, p. 171-186 |
Index terms: | PRODUCTIVITY INFORMATION SYSTEMS MANAGEMENT |
Language: | eng |
Abstract: | Research shows that group support systems (GSS) have dramatically increased group productivity. However, researchers in the field discovered that users sometimes find themselves feeling emotionally unfulfilled despite exceptionally good results; users report a loss of the affective reward often associated with a challenging meeting where they struggle and succeed. This lack of engagement has been shown to be a cause of user resistance to adopt GSS technology. Team effectiveness may be reduced over time as users seek less-effective but more-gratifying alternatives. |
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