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| Author: | Darr, E. Argote, L. Epple, D. |
| Title: | The acquisition, transfer, and depreciation of knowledge in service organizations: productivity in franchises |
| Journal: | Management Science
1995 : NOV, VOL. 41:11, p. 1750-1762 |
| Index terms: | ORGANIZATIONAL LEARNING PRODUCTIVITY LEARNING CURVES |
| Language: | eng |
| Abstract: | The paper examines the aquisition, depreciation and transfer of knowledge acquired through learning by doing in service organizations. The analysis is based on weekly data collected over one and a half year period from 36 pizza stores located in Southwestern Pennsylvania. The 36 stores, which are franchised from the same corporation, are owned by 10 different franchises. The authors find evidence of learning in these service organizations: as the organizations gain experience in production, the unit cost of production declines significantly. |
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