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| Author: | McNulty, T. Ferlie, E. |
| Title: | Process transformation: limitations to radical organizational change within public service organizations |
| Journal: | Organization Studies
2004 : OCT, VOL. 25:8, p. 1389-1412 |
| Index terms: | Organizational change Re-engineering Management Health service United Kingdom |
| Language: | eng |
| Abstract: | This article examines organizational transformation analyzing the implementation of business process reengineering in a National Health Service hospital in United Kingdom. It is found that the pre-existing organizational arrangements and relationships within a large public service organization created by the new public management limit the possibilities of organizational transformation. The reasons for the obstacles are discussed. |
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