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| Author: | Grippa, F. |
| Title: | A social network scorecard to monitor knowledge flows across communication media |
| Journal: | Knowledge management research & practice
2009 : DEC, VOL. 7:4, p. 317-328 |
| Index terms: | networks communication case studies Italy USA |
| Freeterms: | knowledge transfer social capital |
| Language: | eng |
| Abstract: | Based on social network (hereafter as: soc-nw.) analysis, this paper describes the application of a scorecard to monitor the evolution of knowledge flows. The paper aims at answering the following question: Does e-mail alone represent an accurate approximation of the soc-nw.? Three case studies were performed, one within an Italian Research Centre, and two within U.S.-based Research and Education Centres. The interactions of members of these business communities were observed by monitoring multiple communication media over time. According to the results, a better approximation is suggested to be found by monitoring multiple media: e-mail, chat, telephone, social networking websites, and face-to-face interactions. |
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