search query: @indexterm quality assurance / total: 148
reference: 66 / 148
Author: | Bombonato, C. |
Title: | Customer satisfaction in banca oltre le mode. |
Journal: | Impresa
1992 : 3, p.38-47 |
Index terms: | CUSTOMERS QUALITY BANKING MARKETING STRATEGY QUALITY ASSURANCE CONSUMER SATISFACTION |
Language: | ita |
Abstract: |
SCIMA