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| Author: | Sobotka-Hirnthaler, G. |
| Title: | Qualitätsmessung und -sicherung im Finanzdienstleistungsbereich. |
| Journal: | Markt
1993 : VOL. 32:1, p. 4-5 |
| Index terms: | FINANCIAL INSTITUTIONS SERVICE QUALITY ASSURANCE MEASUREMENT INFORMATION TECHNOLOGY STANDARDS |
| Language: | ger |
| Abstract: |
SCIMA