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| Author: | Masurel, E. Risseeuw, P.A. Verberne, T.G. |
| Title: | Zin en onzin van ISO-certificering in de kleinschalige dienstverlening. |
| Journal: | Maandblad voor Accountancy en Bedrijfseconomie
1996 : NOV, VOL. 70:11, p. 609-616 |
| Index terms: | QUALITY CONTROL QUALITY ASSURANCE SERVICE INDUSTRIES SERVICE QUALITY |
| Language: | dut |
| Abstract: |
SCIMA