search query: @indexterm quality assurance / total: 148
reference: 14 / 148
Author: | Ofman, D.D. |
Title: | Het drama van de klantgerichte en gecertificeerde organisatie. |
Journal: | Nijenrode Management Review
1997 : 2, p. 73-76 |
Index terms: | QUALITY ASSURANCE QUALITY CUSTOMER RELATIONS CONSUMER DEMAND CONSUMER ATTITUDES CONSUMER SATISFACTION |
Language: | dut |
Abstract: |
SCIMA