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| Author: | Malhotra, A. Majchrzak, A. |
| Title: | Enabling knowledge creation in far-flung teams: best practices for IT support and knowledge sharing |
| Journal: | Journal of Knowledge Management
2004 : VOL 8:4, p. 75-88 |
| Index terms: | Knowledge management Information transfer Globalization Organizations Team work |
| Language: | eng |
| Abstract: | This paper provides an insight into how companies faced with hypercompetitive environments are leveraging their globally dispersed knowledge (hereafter as: kn.) resources through far-flung teams (here as: f-f-t./f-f-ts.), that is, virtual teams. There is a multi-phase multi-method study of 55 successful f-f-ts. The first phase followed a highly successful f-f-t. over a period of 10 months. The second phase involved survey participation from members of several f-f-ts. in multiple companies across multiple industries. Distinct communication and kn. sharing norms emerge in successfuly f-f-ts. Four different types of IT support are required for task coordination, external connectivity, distributed cognition and interactivity. The communication and kn. sharing norms that emerged can be used to test impact on failure/success of other far-flung (virtual) teams. |
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