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| Author: | Breffni, M. et al. |
| Title: | The effect of meal pace on customer satisfaction |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2007 : VOL 48:3, p. 231-245 |
| Index terms: | restaurants revenue service |
| Freeterms: | restaurant management revenue management service pacing |
| Language: | eng |
| Abstract: | This article discusses the effect of speed on customer satisfaction. Speeed can have both positive and negative effects on customers. This depends on the type of restaurant in question. The authors argue that in fine-dining restaurants guests do not want to see meals be rushed. |
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