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| Author: | Hart, C. W. L. |
| Title: | El poder de la garantia incondicional de los servicios. |
| Journal: | Harvard-Deusto Business Review
1989 : JAN-MAR, 37, p. 7-18 |
| Index terms: | SERVICE QUALITY ASSURANCE QUALITY |
| Language: | spa |
| Abstract: |
SCIMA