search query: @indexterm quality assurance / total: 148
reference: 72 / 148
| Author: | Burns, T. |
| Title: | Researching customer service in the public sector |
| Journal: | Journal of the Market Research Society
1992 : JAN, VOL. 34:1, p. 53-60 |
| Index terms: | CUSTOMERS QUALITY ASSURANCE PUBLIC SECTOR UNITED KINGDOM |
| Language: | eng |
| Abstract: |
SCIMA