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| Author: | Victor, B. Boyton, A. |
| Title: | The effective design of work under total quality management |
| Journal: | Organization Science
2000 : JAN-FEB, VOL. 11:1, p. 102-117 |
| Index terms: | TOTAL QUALITY MANAGEMENT ROLE CONFLICT ORGANIZATIONAL DESIGN |
| Language: | eng |
| Abstract: | In this research, the authors address the question: Why do many total quality management implementations fail? The authors develop a theoretical model in which the total quality management role for line employees results in a dual work design that requires both standardized production and continuous work while on the job in response to situational cues. Alternatively, workers can respond to the challenges of a job involving both types of work by avoiding the continuous improvement work. |
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