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| Author: | Crainer, S. |
| Title: | Feedback to the future |
| Journal: | Management Today
1997 : JUN, 6, p. 90-92 |
| Index terms: | MANAGEMENT CUSTOMERS EQUALITY |
| Language: | eng |
| Abstract: | The traditional approach to appraisal did have the advantage of simplicity. It was a bureaucratic chore to be completed as speedily as possible. This form of appraisal may linger on in some companies, but in a fast-growing number, the annual ritual has been re-invented. It takes in the views of equals, subordinates, and customers as well as those of your boss. The object of appraisal is straightforward: to improve an individual's performance and thereby improve the performance of organisation as a whole. |
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