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| Author: | Hill, S. |
| Title: | Why quality circles failed but total quality management might succeed |
| Journal: | British Journal of Industrial Relations
1991 : DEC, VOL. 29:4, p. 541-568 |
| Index terms: | QUALITY CIRCLES WORKER PARTICIPATION CORPORATE STRATEGY |
| Language: | eng |
| Abstract: | Examination of strategy of 13 companies to develop employee participation in a quality circle (QC) and total quality management (TQM). QC debate. TQM strategy and investigation. QC boom and experience. Limitation of QCs and thesis of cycles of control. TQM theory and in practice. |
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