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| Author: | Bosque, I. R. del San Martin, H. |
| Title: | Tourist satisfaction a cognitive-affective model |
| Journal: | Annals of Tourism Research
2008 : APR, VOL 35:2 p. 551-573 |
| Index terms: | image cognition emotions loyalty tourism consumers psychology |
| Language: | eng |
| Abstract: | The study investigates the importance of the consumer psychology in determining the success of tourist destinations. The study consisted of 807 interviewees who were visiting a destination in Spain. A cognitive-affective model is developed in this research to explain the interrelationship between psychological variables that take place in the tourist satisfaction process. The findings reveal that the preconceived image of the travel destination influences expectations and tourist loyalty. In addition it was found that expectation and emotions have an influence on satisfaction which affects substantially behavioural intentions. |
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