search query: @indexterm task performance / total: 155
reference: 3 / 155
| Author: | Trinh, K-C.W. Mitchell, W. |
| Title: | Talk, think, read (if absolutely necessary): The impact of social, personal, and documentary knowledge on task performance |
| Journal: | European management review
2009 : VOL. 6:1, p. 29-44 |
| Index terms: | knowledge task performance organizations archives |
| Language: | eng |
| Abstract: | This study deals with how social interaction (henceforth as: soc-int.), access to documents, and personal knowledge (here as: prs-knl.) directly and jointly contribute to individual task performance (as: t-p). Based on a multi-stage laboratory experiment, t-p. is found to increase most when decision makers can talk with colleagues and then from drawing on their own prs-knl., whereas books provide benefits only if people have no colleagues and/or prs-knl. In turn, soc-int. and prs-knl. become more important with tasks becoming more complex. When available in combination, meanwhile, multiple knowledge sources produce diminishing marginal returns, only. |
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