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| Author: | Chart, M. |
| Title: | Violations of Service Fairness and Legal Ramifications: The Case of the Managed Care Industry |
| Journal: | Journal of Business Ethics
2002 : APR I, VOL. 36:4, p. 315-336 |
| Index terms: | SERVICE BUSINESS ETHICS INDUSTRIES |
| Language: | eng |
| Abstract: | Adapted from Chan's (2000) model depicting success of litigation, this paper argues that with the application of various legislation, health maintenance organizations' (HMOs') violations of service fairness to each group: enrollees, physicians, and hospitals give rise to each group's lawsuits against the HMOs. Various authors (Bowen et al., 1999; Seiders and Berry, 1998) indicate that justice concepts such as distributive, procedural, and interactional justice can be applied to the area of service fairness. The violation of these underlying justice principles with HMOs' service unfairness to enrollees, physicians, and hospitals is examined. A general synopsis of the ethical issues in the managed care industry is provided. |
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