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| Author: | Wouters, M. |
| Title: | A developmental approach to performance measures - Results from a longitudinal case study |
| Journal: | European Management Journal
2009 : FEB, VOL. 27:1, p. 64-78 |
| Index terms: | performance measurement organizational behaviour supply chain management brewing industry case studies companies Netherlands |
| Freeterms: | processes |
| Language: | eng |
| Abstract: | Performance measurement (hereafter as: p-m.) systems (PMS) serve different functions. Based on a longitudinal case study, with action research, this study reports on a developmental approach for PMS. The company with huge investments in operations needed PMS to facilitate improvement (here as: imprmt.) of processes and to measure the actual realization of the investments' benefits. The challenge was to develop a PMS as an enabler of performance imprmt., rather than merely as a control device. The company adopted a developmental approach to p-m., based on the following principles: 1. experienced-based, 2. allowing experimentation, 3. building on employees' professionalism, 4. transparency and employee ownership, and 5. outside facilitators. This resulted in extended set of new and well-founded measures, it has enhanced employees' beliefs in the PMS with commitment to performance imprmt. It has also created organizational learning concerning p-m. |
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