search query: @indexterm CAR RETAIL INDUSTRY / total: 16
reference: 11 / 16
| Author: | Bauer, H. H. Huber, F. Betz, J. |
| Title: | "Weiche Faktoren" schaffen Wechselbarrieren: Unternehmenserfolg. |
| Journal: | Absatzwirtschaft
1998 : APR, p. 78, 81, 82-83 |
| Index terms: | CONSUMER SATISFACTION CUSTOMERS LOYALTY AFTER-SALES SERVICE COMPANY PERFORMANCE CAR RETAIL INDUSTRY |
| Language: | ger |
| Abstract: |
SCIMA