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Author:Yoo, B.
Kim, J.
Title:Experiment on the effectiveness of link structure for convenient cybershopping
Journal:Journal of Organizational Computing and Electronic Commerce
2000 : VOL. 10:4, p. 241-256
Index terms:EFFECTIVENESS
CUSTOMERS
MODELS
Language:eng
Abstract:Designing an effective link structure for customer interfaces is critical for the success of cybermalls. The link structure comprises various types of links that connect a hypertext page with other pages. Links can be classified as either basic links based on the structure of the malls or add-on links to provide additional paths. Providing appropriate add-on links is essential for the convenience of navigation in a mall. In this study, the authors focus on the relation between the links and mental model, and maintain that combinations of add-on links according to the mental model of customers will increase the convenience and pleasure of cybershopping.
SCIMA record nr: 223061
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