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| Author: | Stivers, B. Joyce, T. |
| Title: | Building a balanced performance management system |
| Journal: | Sam Advanced Management Journal
2000 : SPRING, VOL. 65:2, p. 22-29 |
| Index terms: | MANAGEMENT PERFORMANCE MANAGEMENT MANAGEMENT SYSTEM |
| Language: | eng |
| Abstract: | The article provides a broad overview of performance management systems that will be helpful to managers as they prepare their redesign efforts. Specifically, the article: 1) describes the environmental changes that are occurring with the information age, 2) describes a balanced performance management framework, 3) provides guidance for starting the design stage, 4) reports the results of an international study to identify the important nonfinancial performance measures, 5) provides an illustrative case example. |
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