search query: @author Krishnan, R. / total: 17
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| Author: | Grant, R. Shani, R. Krishnan, R. |
| Title: | TQM's challenge to management theory and practice |
| Journal: | Sloan Management Review
1994 : WINTER, VOL. 35:2, p. 25-35 |
| Index terms: | MANAGEMENT THEORY CONFLICT REVIEW |
| Language: | eng |
| Abstract: | Total Quality Management (TQM) is more than a fad or a buzzword, argue the authors. It is even more than a technique for controlling and motivating employees. TQM is a challenge to conventional management techniques and to the theories that underlie them. Therefore it cannot simply be grafted onto existing management structures and systems. If its benefits are to be fully realized, then companies need to prepare themselves for organizationwide change - including top management's relinquishing of power. |
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