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| Author: | Dubé, L. Enz, C. A. Renaghan, L. M.. Siguaw, J. A. |
| Title: | Managing for excellence: conclusions and challenges from a study of best practices in the U. S. lodging industry |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 30-39 |
| Index terms: | Hotel and catering industry Hotel management Tourist industry Service quality Performance management |
| Language: | eng |
| Abstract: | This study of the U. S. lodging industry's best practices finds that managers use innovation to create customer value. A resounding majority of best practices arose at the corporate level, with a minority at the property level. |
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