search query: @freeterm moral / total: 17
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| Author: | Brinkmann, J. |
| Title: | Understanding insurance customer dishonesty: outline of a situational approach |
| Journal: | Journal of Business Ethics
2005 : OCT I, VOL. 61:2, p. 183-197 |
| Index terms: | consumers ethics insurance psychology |
| Freeterms: | moral |
| Language: | eng |
| Abstract: | This article discusses insurance customer dishonesty as a special case of consumer ethics, as a way of situation handling, and as a moral choice between right and wrong. The author introduces moral psychology as a frame of reference, concentrating on cognitive moral development, moral attitude and moral neutralization. The experiences from a 2004 pilot survey is presented with a main focus on a few insurance dishonesty scenarios. |
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