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| Author: | Bontis, N. Fearon, M. Hishon, M. |
| Title: | The e-flow audit: an evaluation of knowledge flow within and outside a high-tech firm |
| Journal: | Journal of Knowledge Management
2003 : VOL. 7:1, p. 6-19 |
| Index terms: | Intellectual capital Knowledge management High technology Companies |
| Language: | eng |
| Abstract: | This paper advances the knowledge management body of literature by empirically examining several phenomena. Specifically, a comparison is made btw. inter- and intra-departmental knowledge flows in organizations. In addition, knowledge flows within functional departments as well as knowledge flows to and from the external environment are examined. Data were collected from 15.500 e-mails logged over five random days in a high-tech organization of 480 employees. These data were then mapped on to the organizational chart and compared with the perceptual responses of a survey administration. Quantitative results were then triangulated with qualitative data gathered during focus groups. The research results yielded two important findings: 1. individuals showed an interesting bias towards over-estimating their perceived knowledge flow throughout the organization, and 2. the e-flow audit is an insightful managerial tool which provides a snapshot for knowledge management evaluation. |
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