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| Author: | Cady, S. H. Fandt, P. M. |
| Title: | Managing impressions with information: a field study of organizational realities |
| Journal: | Journal of Applied Behavioral Science
2001 : JUN, VOL. 37:2, p. 180-204 |
| Index terms: | Consumer behaviour Leadership Service management Management behaviour Organizational behaviour |
| Language: | eng |
| Abstract: | This field study examines how changes in span of managerial control, the leadership substitute referred to as procedure availability, and self-monitoring influence impression managent tactics used by subordinates in their customer service reports. |
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