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| Author: | Pilling, M. Shifrin, C. |
| Title: | In-flight and ground services. Special report |
| Journal: | Airline Business
2003 : JAN, VOL. 19:1, p. 35-47 |
| Index terms: | Airlines Travel Business travel Service quality USA |
| Language: | eng |
| Abstract: | Spending on in-flight services is under intensive pressure, especially in the USA, but creative ideas continue to emerge as mainline carriers strive to rework the product. Economy cabin upgrades and on-board connectivity remain on the list. Meanwhile, ground handlers continue to consolidate. |
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