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| Author: | Milne, G. J. |
| Title: | British business and the telephone, 1878-1911 |
| Journal: | Business history
2007 : MAR, VOL. 49:2, p. 163-185 |
| Index terms: | business communication infrastructures offices white collar workers |
| Freeterms: | urban telephone |
| Language: | eng |
| Abstract: | This paper addresses the imbalance in research that has focused on telephone providers rather than users. First the telephone was used to improve internal communications within firms, by connecting offices with warehouses or by enabling staff working away from the office to report back. Later the commercial, intermediary and brokering sectors became heavy users of the technology for routine information transfer within business districts. But the elites continued to favour face-to-face contact for strategic business negotiations and delegated telephone use to their employees. |
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