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| Author: | Whitt, W. |
| Title: | Partitioning customers into service groups |
| Journal: | Management Science
1999 : NOV, VOL. 45:11, p. 1579-1592 |
| Index terms: | Queuing theory Management science Operational research Economies of scale Customers Service |
| Language: | eng |
| Abstract: | In the paper, the issues of when and how to partition arriving customers into service groups that will be served separately, in a first-come first-served manner, by multiserver service systems having a provision for waiting, and how to assign an appropriate number of servers to each group, are explored. There is provided a methodology for quantifying the trade-off btw. economies of scale associated with larger systems and the benefit of having customers with shorter service times separated from other customers with longer service times, as is done in service systems with express lines. |
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