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| Author: | Warkentin, M. E. Sayeed, L. Hightower, R. |
| Title: | Virtual teams versus face-to-face teams: An exploratory study of a web-based conference systems |
| Journal: | Decision Sciences
1997 : FALL, VOL. 28:4, p. 975-996 |
| Index terms: | TEAM WORK VIRTUAL REALITY INTERNET CONFERENCES COMMUNICATION COMPUTER SERVICES |
| Freeterms: | COLLABORATION COMPUTER-MEDIATED COMMUNICATION SYSTEMS VIRTUAL TEAMS |
| Language: | eng |
| Abstract: | This paper presents an exploratory study of a World Wide Web -based computer conference system called Meeting Web. It was found that teams using this computer- mediated communication system could not outperform traditional face-to-face teams under otherwise comparable circumstances. Relational links among team members were found to be a significant contributor to the effectiveness of information exchange. Though virtual and traditional team members exhibit similar levels of communication effectiveness, face-to-face teams report higher levels of satisfaction. This paper presents steps to improve the interaction experience of virtual teams. |
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