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| Author: | Munro, M. |
| Title: | Understanding and measuring user competence |
| Journal: | Information & Management
1997 : VOL. 33:1, p. 45-57 |
| Index terms: | MANAGEMENT INFORMATION COMPETENCIES |
| Language: | eng |
| Abstract: | End User Computing (EUC) is experiencing a resurgence of importance as managers realize it is tied to the new knowledge economy through knowledge-worker productivity. Assessing individual's capabilities with respect to end user technologies is central to both research on EUC and management of EUC in organizations. For this reason, the authors advance a new construct, User Competence, which is multi-faceted. It is composed of an individual's breadth and depth of knowledge of end user technologies, and his or her ability to creatively apply these technologies (finesse). |
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