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| Author: | Curado, C. |
| Title: | Perceptions of knowledge management and intellectual capital in the banking industry |
| Journal: | Journal of Knowledge Management
2008 : VOL. 12:3, p. 141-155 |
| Index terms: | knowledge management intellectual capital banking Portugal |
| Language: | eng |
| Abstract: | This paper aims to capture the perceptions of knowledge management (KM) and intellectual capital (IC) in the banking industry. Employed is a qualitative approach, considering two different KM strategies: exploitation and exploration and three different IC components: human capital, internal and external structures. Developed and analyzed are several interviews in the banking industry at top management level across different banks. The results gathered from the banking industry are presented as data tables. |
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