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| Author: | Bates, K.A. Hollingworth, D.G. |
| Title: | The impact of TQM institutionalization on transaction cost calculations in customer-supplier relationships |
| Journal: | Industrial and Corporate Change
2004 : SEP, VOL. 13:3, p. 477-503 |
| Index terms: | Total quality management Transaction costs Managerial activities Perception |
| Language: | eng |
| Abstract: | The findings indicate that institutionalization does indeed shape perceptions of transactions costs, as do factors already associated with the transaction cost model, such as asset specificity and interdependence of customer and supplier. |
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