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| Author: | Khan, M. Callahan, B. |
| Title: | Planning laboratory staffing with a queuing model |
| Journal: | European Journal of Operational Research
1993 : JUN 25, VOL. 67:3, p. 321-331 |
| Index terms: | ECONOMIC EFFICIENCY ADVERTISING EFFECTIVENESS CAPACITY |
| Language: | eng |
| Abstract: | Queuing theory is useful in analysing many of the problems associated with process design. Relying upon some statistical concepts and results of the queuing technique, this paper proposes a framework for an actual outpatient phlebotomy laboratory that is designed to identify an optimal configuration of capacity level and the business volume for which the amount of revenues is maximum. The case of an actual hospital laboratory is analysed for illustration. |
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