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| Author: | Mohe, M. Seidl, D. |
| Title: | Theorizing the client-consultant relationship from the perspective of social-systems theory |
| Journal: | Organization
2011 : JAN, VOL. 18:1 p. 3-22 |
| Index terms: | management communication consultants organization theory management research management science customers organizational research |
| Language: | eng |
| Abstract: | This article investigates a new perspective for theorizing the client-consultant relationship based on the theory of social systems. This theory challenges many traditional suppositions. Instead of supporting the customer in finding solutions to their problems, this perspective highlights that consulting companies can only cause "perturbations" in the customer's communication processes, causing the client system to construct its own meaning from it. |
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