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| Author: | Jones, M. |
| Title: | The expert systems: constructing expertise in an IT/management consultancy |
| Journal: | Information and Organization
2003 : VOL. 13:4, p. 257-284 |
| Index terms: | Consultancy Knowledge-based systems Participatory research Professional manpower |
| Language: | eng |
| Abstract: | Despite there is severe uncertainty about the precise of the expertise that consultants bring to bear in their client engagements, organizations continues to employ consultants in large numbers, especially in information technology-related projects. This paper explores the different ways in which consultants are seen as experts in the light of the pressures of the consultancy market place by drawing on a participant observation study of IT/management consultancy practice. The paper discusses the ongoing construction of consultancy expertise through the interaction of consultants and their clients with an array of elements. It is suggested that based on their mastery of a body abstract knowledge or their skills at managing the perceptions of their clients, rather than being a relatively-enduring property of individuals, the precarious and multi-faced character of their expertise means that consultants are continuosly engaged in its active construction through their situated practice. |
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