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| Author: | Cegarra Navarro, J.G. Dewhurst, F.W. Eldridge, S. |
| Title: | Linking chief knowledge officers with customer capital through knowledge management practices in the Spanish construction industry |
| Journal: | International journal of human resource management
2010 : JAN-FEB, VOL. 21:1-3 p. 389-404 |
| Index terms: | knowledge management small and medium-sized enterprises (SMEs) factor analysis Spain construction industry empirical research |
| Language: | eng |
| Abstract: | Tangible results play an important role when chief knowledge officers(CKOs) persuade their companies to adopt a knowledge management agenda. The article investigates the relationships between the extent to which a small and medium-sized enterprises(SMEs) possess a chief knowledge officer, its knowledge management practices, and the strength of its customer capital. An empirical research of 164 SMEs in the Spanish construction industry is conducted. The results indicate that knowledge management responsibilities can be divided into three categories: learning from demand, context in time, and open-mindedness. |
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